Contact Information

The Operator provides the following official contact channels for users, regulatory bodies, and other interested parties. The contact information is maintained in accordance with the applicable laws and regulatory requirements of Great Britain.

Contact Channels

The Operator may be contacted through the following means:

• Postal Address: 1st Floor, 10 Fenchurch Avenue, London, EC3M 5AG, United Kingdom
• Email: [email protected]
• Telephone: +44 20 7946 0025

These contact details are intended for general enquiries, questions regarding account management, responsible gambling, compliance matters, and any issues relating to the operation of the website.

Business Hours

Communications received via telephone or email will be processed during the Operator’s standard business hours:

• Monday to Friday: 09:00 – 18:00 (UK local time), excluding UK public holidays.

Enquiries received outside business hours will be addressed on the next working day.

Submission of Enquiries and Complaints

All communication with the Operator should be conducted in English, in accordance with the requirements of Section 13 of the Gambling Act 2005 and guidance provided by the UK Gambling Commission. When submitting an enquiry or complaint, users are required to provide their full name, contact information, account details (if applicable), and a clear description of the issue.

The Operator will acknowledge the receipt of complaints within three business days and aim to resolve them as soon as reasonably practicable. Where a complaint cannot be resolved internally, users may escalate the matter to an Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission.

Reporting Regulatory Matters

For issues related to responsible gambling, regulatory compliance, or integrity matters, reports may also be submitted directly to the Responsible Gambling Officer at the above address or via the email provided.

Data Protection Enquiries

Questions regarding data protection and the processing of personal information should be directed to the Data Protection Officer by writing to:

Data Protection Officer

1st Floor, 10 Fenchurch Avenue, London, EC3M 5AG, United Kingdom

Email: [email protected]

The Operator will respond to data protection enquiries in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Date of last revision: 6 June 2024